Terms of Service

You must be at least 18 years old and able to enter into a binding agreement to use IndustrialRate. If you use the platform for an organization, you confirm that you are authorized to accept these Terms on its behalf.

You must provide accurate, current information, keep your login credentials confidential, and promptly notify us of suspected unauthorized access. You are responsible for activity carried out through your account.

IndustrialRate helps business users discover suppliers and share supplier experiences. Reviews, ratings, verification indicators, rankings, and other platform information are provided for general informational purposes only.

IndustrialRate is not a party to transactions between users and suppliers. We do not guarantee a supplier’s identity, capabilities, compliance, availability, pricing, or performance. You remain responsible for your own due diligence and purchasing decisions.

You retain ownership of reviews, ratings, comments, and other content you submit (“User Content”). You grant IndustrialRate a worldwide, non-exclusive, royalty-free, transferable and sublicensable license to host, store, reproduce, adapt, publish, translate, distribute, and display that User Content for operating, improving, and promoting the platform.

You confirm that your User Content is based on a genuine experience, is accurate to the best of your knowledge, and does not violate any law or third-party right. Do not submit confidential information, trade secrets, personal data you are not authorized to share, defamatory statements, or content influenced by an undisclosed incentive or conflict of interest.

We may screen, label, reject, remove, or restrict User Content when we reasonably believe it violates these Terms, threatens platform integrity, or creates legal or safety risk. We are not obligated to publish or preserve any User Content.

You may not:

• post fake, misleading, manipulated, abusive, discriminatory, or unlawful content;
• impersonate another person or organization, misrepresent your affiliation, or create accounts using false information;
• offer or accept payment, gifts, or other benefits in exchange for a particular review without clear disclosure;
• scrape, harvest, copy, or systematically extract platform data without our written permission;
• probe, disrupt, overload, reverse engineer, bypass security measures, or introduce malicious code;
• use the platform or its data to spam, harass, unlawfully monitor, or harm another person; or
• use IndustrialRate in violation of applicable law, sanctions, export controls, or third-party rights.

IndustrialRate and its licensors own the platform, including its software, design, branding, databases, and content other than User Content. Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable right to use the platform for its intended business purpose. No other rights are granted.

If you send us feedback, you allow us to use it without restriction or compensation, provided that we do not identify you publicly without permission.

The platform may link to or rely on third-party websites, suppliers, software, or services. We do not control and are not responsible for their content, terms, availability, security, or privacy practices. Your use of third-party services is governed by their own terms.

You may stop using IndustrialRate at any time. We may suspend or terminate access, remove content, or limit platform features if you breach these Terms, create risk or legal exposure, or if needed to protect users and platform integrity. Where reasonably practicable, we will provide notice.

Provisions that by their nature should survive termination—including licenses already granted, intellectual property, disclaimers, liability limitations, indemnity, and dispute provisions—will continue to apply.

To the fullest extent permitted by law, IndustrialRate is provided “as is” and “as available.” We do not warrant that the platform will be uninterrupted, secure, error-free, or that reviews and other content will be complete, accurate, current, or suitable for a particular purpose.

Nothing on IndustrialRate constitutes procurement, legal, financial, compliance, engineering, or other professional advice. Nothing in these Terms excludes warranties or rights that cannot legally be excluded.

To the fullest extent permitted by law, IndustrialRate and its officers, employees, and service providers will not be liable for indirect, incidental, special, consequential, or punitive damages, loss of profits, revenue, data, goodwill, business opportunity, or losses arising from supplier decisions or third-party conduct.

Nothing in these Terms limits liability for intent, gross negligence, injury to life, body, or health, fraud, or any other liability that cannot be limited under applicable law. Any mandatory statutory liability remains unaffected.

To the extent permitted by law, you will defend and indemnify IndustrialRate against third-party claims, damages, and reasonable costs arising from your User Content, your unlawful use of the platform, or your material breach of these Terms. This obligation does not apply to the extent a claim was caused by IndustrialRate.

These Terms are governed by the laws of Germany, excluding its conflict-of-laws rules and the UN Convention on Contracts for the International Sale of Goods. If you are a consumer, mandatory protections and courts available under the law of your country of residence remain unaffected.

For business users, the courts at the operator’s registered office have exclusive jurisdiction where permitted by law. Please contact us first so we can try to resolve a concern informally. Additional provider and dispute-resolution information is available in our Imprint.

We may update these Terms to reflect platform, legal, or operational changes. We will post the revised Terms and update the effective date. If a change materially affects your rights, we will provide reasonable advance notice where required. Continued use after the revised Terms take effect means you accept them.

Questions, complaints, or notices about these Terms can be sent through our contact page. The identity and contact details of the platform operator are listed in the Imprint.

If any provision of these Terms is held unenforceable, the remaining provisions will continue in effect. A failure to enforce a provision is not a waiver of our right to do so later.